ACME Building Consultants Pty Ltd (ACME) has a Complaints Handling Process to deal with complaints within the scope of engagement as the relevant building surveyor. 

 

Complaints outside the scope of our engagement should be referred to the appropriate agency. 

 

The types of complaints we may be able to assist with include the following: 

 

• Non-compliant building work 

• Protection work matters 

• Siting or overlooking issues, however, if the planning permit includes siting or overlooking requirements then these complaints should be directed to the planning department of the local Council 

 

Please note: If there is any life safety issue that requires urgent attention, you should immediately contact your local Council who have the ability of issuing an emergency order. 

The types of complaints we do NOT deal with include the following:

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• Planning issues - Local Council 

• The conduct of the builder or other registered building practitioners – Victorian Building Authority on 1300 815 127 

• Disputes between owners and builders in regards to payments, contractual matters or building defects - Consumer Affairs Victoria or the Domestic Building Dispute Resolution Victoria on 1300 557 559 

• Plumbing issues - Victorian Building Authoirty on 1300 815 127 

• Gas or electrical issues - Energy Safe Victoria on 9203 9700 

• Fencing or boundary disputes-– Dispute Settlement Centre Victoria on 1300 372 888 

• Unsafe work site or asbestos -WorkSafe Victoria on 1800136089 

• Environmental matters including noise, pollution or debris – Either the local council or the Environmental Protection Authority on 1300 372 842 

 

 

If you believe you have a complaint which falls within our scope of engagement then please send an email to info@acmesurveying.com with the following information: 

 

 

• Your full name and contact details including your address and mobile telephone number 

• Full details of your complaint 

• Any supporting information including photographs 

 

 

Complaints will be acknowledged and complainants will be advised of the outcome in due course. Timeframes will vary depending on the nature of the complaint and action required to be taken.